Problem Management For I.T. Departments

Problem Management For I.T. Departments

Now you can Read Book Problem Management For I.T. Departments with detailed description:

Product Description

Based on ITIL's Service Management best practices, this book takes a real world look at Problem Management and how to roll this process out in your environment.

Topics include:
Problem Prioritization
Roles and Relationships
Root Cause Analysis Techniques
Problem and Incident Reviews
Testing Root Cause Theory
Value Based Metrics

Product Details

• Sales Rank: #440735 in eBooks
• Published on: 2015-05-07
• Released on: 2015-05-07
• Format: Kindle eBook

B00XCKWQZM

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